Reagena has been identified as best in class in the European zoonotic
point-of-care diagnostic industry
Reagena has been identified as best in class in the European zoonotic
point-of-care diagnostic industry
If companies want to maintain their leading positions in the zoonotic diseases diagnostics market, customer-centric strategies are crucial. Reagena is an excellent example of a company that incorporates customer-focused strategies and implements them effectively. As a pioneer in the industry, Reagena develops high-quality immunological point-of-care tests, including ReaScan rapid tests and enzyme immunoassays tests. Reagena continuously gathers customer feedback during product testing to ensure its tests perform well and are user-friendly. According to the company’s customer satisfaction survey, 97% of customers would recommend Reagena to their colleagues, and 98% rated the product and service quality as better or equal to that of their competitors.
Reagena is an agile and high-quality diagnostic solutions provider that develops custom solutions to meet evolving customer needs. It also offers a comprehensive diagnostic support package, demonstrating its customer-first approach, which provides significant value to both existing and new customers. Reagena has been awarded the 2023 European Customer Value Leadership Award in the zoonotic point-of-care diagnostics industry by Frost & Sullivan due to its strong overall performance